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KnowledgeXpert® Knowledge Bases

Knowledge Bases decide what the platform may answer from.

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Connect what you already have

Point it at the folder your documents live in.

KnowledgeXpert
A Knowledge Base in KnowledgeXpert for a demo company, showing Google Drive connected and syncing, OneDrive and Dropbox available, and a file list of synced PDFs each marked as processed.
A Knowledge Base syncing from Google Drive. Connect a folder and the documents stay current; you decide what is in scope.
Governance

Scope is not a setting. It is the whole idea.

Role-scoped

Decide which of your teams reach which Knowledge Bases. Commercial terms stay with the people who negotiate them; the field sees the field manual.

Current, not historical

Connect the folder your documents already live in and the Knowledge Base keeps pace with it. Supersede an edition and answers move with it.

It tells you rather than reaching

Ask something the approved sources do not cover and it says so. That is a property of the scope you set, not a setting you have to remember to turn on.

See it on your own documents

See your own documents become a cited Knowledge Base.

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