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Security

Enterprise-grade security, built into every answer.

  • SOC 2 Type II
  • ISO 27001:2022
  • GDPR
Book a walkthrough Open the Trust Center41 controls · 42 policies
Security FAQ

The questions your security team asks first.

Is my data used to train AI models?

No. Your documents are never used to train public AI models, never shared with other customers, and never leave your isolated tenant.

How is my data isolated from other customers?

KnowledgeXpert® runs single-tenant with logical isolation, your data is never co-mingled with anyone else’s. For environments that require it, an air-gapped, on-premises deployment is available.

Can I export my data and leave?

Yes, at any time. If you cancel, we delete your tenant within the timelines defined in your contract. No lock-in.

Where do I get your SOC 2 report and policies?

In the KnowledgeXpert Trust Center. The certifications, every published control and the subprocessor list are readable there without asking. The SOC 2 Type II report itself, the ISO 27001 certificate and the 42 underlying policies and documents are released on request: use the Request access link there or contact us and we will send them.

Will you complete our security questionnaire?

Yes. Send it over and we will fill it in rather than pointing you at a portal and asking you to reconcile it yourself. If something in it needs an NDA first, we will say so and start that.